Terms & Conditions 2023/24
Atlas (IOW) Ltd, trading as Atlas Ferries works in partnership with Wightlink Ferries to offer a fully managed ferry booking service to tourist visitors to the Isle of Wight. This is provided through a network of independent accommodation providers across the Island. Our total booking price covers both the ferry passage and our fully managed arrangement and administration service.
All ferry tickets supplied are from Wightlink, departing from Portsmouth or Lymington. They are domestic vehicle crossings; we are unable to offer foot passenger tickets or commercial traffic.
Once we receive an enquiry for a ferry ticket, we will research the best available crossing and communicate the details to a customer via email with a link to pay and confirm the booking.
Full payment is required via the payment link to confirm a ferry ticket. Once in receipt of cleared funds, we will issue tickets through the Wightlink system directly to the customer.
Booking, amendment, and cancellation requests can be made in writing via the booking form or email during business hours: Monday–Friday 9am–6pm and Weekends/Bank Holidays 9am–5pm. We will endeavour to reply to any enquiries as soon as possible. We can also take requests over the phone if required.
Customer Cancellations & Amendments: All amendments are free of charge; however, a fare difference may apply and must be paid in full at the time of amendment. A confirmed booking may be cancelled by the customer up to 48 hours before travel, subject to a £5 administration fee.
Major Operational Disruption & Service Suspensions: In the event of an extended, systemic suspension of ferry services by Wightlink lasting more than 48 consecutive hours due to national or global fuel supply crises, force majeure, or government rationing, Atlas Ferries will process refunds up to the net cash amount refunded to us by the operator. Any residual variance between the operator's refund and the total booking price paid is non-refundable, representing arrangement and management services fully rendered prior to travel.
All tickets are subject to the Terms and Conditions of the Ferry Operator, Wightlink.
CONTACT US
To receive any further information regarding use of this service, please contact us at:
Atlas IOW Ltd, Trading as Atlas Ferries
22 Upper Highland Road
Ryde, Isle of Wight PO33 1EA
England
Phone: 07441 919810
Atlas (IOW) Ltd, Trading as Atlas Ferries Privacy Policy
Name: Atlas (IOW) Ltd, Trading as Atlas Ferries
Address: 22 Upper Highland Road, Ryde, Isle of Wight PO33 1EA
Phone: 07441 919810
E-mail: info@atlasferries.co.uk
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1. Information We Collect
We collect and process the following personal information provided directly by you:
• Name, email address, and telephone number.
• Vehicle registration details (required by ferry operators).
• Accommodation details (to confirm a legitimate enquiry through our partner network).
2. How We Use Your Information & Lawful Basis
We process your personal information under the following UK GDPR lawful bases:
• Contractual Obligation: To process, manage, and fulfill your ferry booking, and share necessary booking details with Wightlink Ferries.
• Legitimate Interest: To confirm legitimate enquiries via our accommodation partner network and maintain financial records.
• Legal Obligation: To keep archived transaction records for tax and legal compliance.
3. Sharing & Storing Your Data
We share relevant vehicle and passenger details with Wightlink solely for the purpose of making your ferry reservation.
Online payments are processed securely through recognized third-party payment processors (such as Stripe). We do not store or process your full credit or debit card details on our systems.
Your data is stored using industry-standard operational and digital security. Once our service is complete, we retain archived information only as required by law, after which it is securely destroyed or anonymised.
4. Your Data Protection Rights
Under UK data protection law, you have rights including:
• Right of access – You have the right to ask us for copies of your personal information.
• Right to rectification – You have the right to ask us to rectify inaccurate or incomplete data.
• Right to erasure – You have the right to ask us to erase your data in certain circumstances.
• Right to restriction / objection – You have the right to request restriction of or object to processing.
• Right to data portability – You have the right to request the transfer of your data.
You are not required to pay a fee to exercise these rights, and we have one month to respond. Please contact us at info@atlasferries.co.uk to make a request.
5. How to Complain If you have concerns about our use of your data, please contact us first at info@atlasferries.co.uk. You can also complain to the UK Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113 | Website: https://www.ico.org.uk